1. Enter gift card number
 
2. Choose date of flight
august – 2018
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Enter name and e-mail
3. Terms of service

Terms and Conditions for the purchase of flight time and gift certificates at Copenhagen Air Experience A/S, Galgebakkevej 3, 2630 Taastrup, cvr No. 29820708.

Booking and purchase of flight time and gift certificates can be done on http://book.airexperience.dk Flight time and gift certificates can also be purchased in person at the front desk at CAE during normal business hours. For opening hours we refer to our website www.airexperience.dk

Product Description 

Copenhagen Air Experience A / S offers different types of flight packages:  

• Taste of flight 2 flights of 1 minute

• Learn to fly 2 flights of 2 minutes

• Flying high 3 flights of 2 minutes

• Airborne  4 flights of 2 minutes

 

The price includes

• Rental of flight suit, helmet, gloves and goggles

• Earplugs

• Safety Instructions

• Warm up

• Instructor

 

Payment

You can pay with all Danish and foreign credit cards:

 

• Dankort

• eDankort

• Visa Dankort

• Visa

• Visa Electron

• MasterCard

• Maestrolin

You choose the payment method when placing your order. All prices are listed including taxes, duties and VAT. 

Payments with credit cards will be charged a fee if the card is issued outside of Denmark. The fee will be itemised on your receipt. Debit cards will not be charged a fee. Please contact your card issuer, if you are not sure whether your card is a credit or a debit card.

  • Fee international Visa/MasterCard credit 2,90%
  • Fee JCB 3,75%
  • Fee Danish issued American Express 0,75%
  • Fee international issued American Express 3,75%

 

 

 

 

Online payments are always protected against abuse. You have the option to refuse payment when you receive your payment history. You have no deductibles in case your card is misused in an Internet shop that uses SSL (Secure Socket Layer). 

The above mentioned information is sent SSL (Secure Socket Layer) encrypted for PBS, which means neither Copenhagen Air Experience or others have access to your data, only PBS. 

The amount is withdrawn from your account when flight time is booked. There can never be deducted an amount greater than what you have approved of at the acquisition. 

 

Security 

At Copenhagen Air Experience, your payments are always SSL (Secure Socket Layer) secured through ePay, one of Denmark's leading payment systems. 

During the checkout process you will be asked to provide the following information: 

Card number (16 digits printed into the card on the front) 

Expiry date (printed into the card on the front) 

Control digits (three digits written on the back of the card just above the magnetic stripe, far right) 

An online shop has no access to card details entered during the payment, and only has access to withdraw  the amount you have specified and approved of while purchasing. Your card number is not stored anywhere after the transaction. 

Paying with a credit card, you are always protected against abuse. You have the option to refuse payment when you receive your payment history. You have no deductibles in case your card is misused in an Internet shop that uses SSL (Secure Socket Layer). You are thus better protected than in the physical world where you have an excess of 1.200 kr. if your credit card is misused by using the pin code. 

A company must meet strict requirements concerning both ethics and safety on behalf of PBS, to be authorised for card payments over the internet. 

 

Gift Certificates 

Gift certificates can be purchased through our website www.airexperience.dk. 

A gift certificate is valid for 365 days from payment and can not be exchanged for money. There are no refunds for lost gift certificates. 

A gift certificate can only be used 1 time and only for the flight package the gift certificate is purchased for. Extra time can be bought on site when there is time left in our flight schedule.

 

Refund policy

Flight time 

It is not possible to get refunds for purchased flight time. 

It is however possible to change your booking free of charge. Alternatively, one can transfer a booking to another person. This must be done within 72 hours before scheduled flight time by calling Copenhagen Air Experience on (+45) 43 99 91 91 during normal business hours. 

There can only be made 1 change, and if the booking is transferred to another person, that person must sign our "ACCEPTANCE OF RISK & WAIVER OF LIABILITY" before the flight. Copenhagen Air Experience A / S reserves the right to reject this person without compensation, if the disclaimer is not signed.

If a person violates the alcohol or drugs policy of Copenhagen Air Experience A / S, we reserve the right to reject the person without compensation. 

If you are absent for the booked time, you will lose your right to fly and will not be compensated for paid flight time. 

If you do not show on time, Copenhagen Air Experience A / S reserves the right to refuse your booking without compensation. Copenhagen Air Experience A / S will try to reschedule the booked time if there is time available, and if this does not delay subsequent customers. 

In case Copenhagen Air Experience A / S has to cancel a scheduled flight due to technical problems, we will contact the customer to arrange a new time. If we can not settle for a new time, the customer can be compensated, but only for the paid amount. 

Events 

If you regret the purchase of a total event package, this must be done at least 14 days before the scheduled date of the event. If this deadline is not met, it is not possible to change the event. 

Gift certificates 

It is not possible to withdraw the purchase of a gift card.

We also refer to www.forbrug.dk, which is the Danish consumer agency's website on trade on the internet. Here you can find information about cancellation and your rights when you shop online. 

 

Privacy Policy 

It is important to us that you feel comfortable dealing with Copenhagen Air Experience. If you have any doubts concerning security while purchasing at our web shop and the way we use your information, we recommend you to get familiar with our privacy policy, and if needed, to contact us for any further questions.

No personal information that is recorded at Copenhagen Air Experience, is transferred, sold or shared with third parties. 

All information is kept secure and is only accessible to trusted employees at Copenhagen Air Experience. 

In connection with electronic payment we use a secure SSL (Secure Socket Layer) encrypted connection, which ensures payment information discretion. 

We record the IP address from which purchases are made. Normally this information will not be used, but it can be used in a police investigation. All fraudulent payments are reported to the police!

 

BOOKING AND PURCHASE OF FLIGHT TIME AND GIFTCARDS

http://book.airexperience.dk is Copenhagen Air Experience A / S website for online booking, payment of flight time and purchase of gift cards.

When you book flight time for the first time, you must first register and then activate your profile within 24 hours, either through a verification email that is sent to you, or via your facebook or twitter profile. Only then you can order and pay for flight time. When creating your profile you automatically accept the "Terms and Conditions for creating Copenhagen Air Experience A/S user accounts".

It is however possible to create bookings without having to register. Simply provide us with a valid e-mail address together with your name and phone number. We need your name and phone number in case we have to communicate about your order or cancellations due to technical problems or weather conditions.

Purchase of flight time

One person can purchase and create a booking, either for him - or herself or on behalf of a group of people, by adding the purchase to the "cart".

You need to enter;
:

  • Type and number of flight packages
;
  • Desired flight time (date and time)
;
  • The person purchasing the flights can choose to enter the e-mail address of each individual flyer, but it is not a requirement. E-mail addresses are used only for identification of the individual flyers.

If you wish, an electronic order confirmation / invoice can be issued to companies. In this case, you need to provide us with the company name and address, when placing your order. The electronic order confirmation / invoice will be sent to the email address provided when ordering.

Purchases of gift cards

One person can purchase one or more gift cards but only in accordance with the number of flight packages. You must specify the name of the recipient for each gift certificate. The name of the recipient will appear on the gift card.

The gift card is valid for 365 days from payment and the expiry date will appear on the gift card. After this date, the gift card is no longer valid.

Gift Certificates are not redeemable for cash.

The gift card is equipped with a unique code consisting of 16 digits which is proof of authenticity when using gift cards. A gift card is transferable to another person and can be used only 1 time.

Copenhagen Air Experience A/S guarantees that the gift card can be used at Copenhagen Air Experience A/S during normal business hours and within the, at the time of booking, available flight times.

Payment

After selecting flight packages etc. you complete your purchase by clicking "checkout". Before you can pay, you must accept "Terms and Conditions for the purchase of flight time and gift certificates at Copenhagen Air Experience  A/S".

Once the payment is completed and registered,you will receive an electronic order confirmation / invoice, containing details regarding the number of flight packages, gift certificates, etc. The order confirmation will be sent to the email address you provided when placing your order.

If you do not receive the electronic confirmation, it may be because you have entered the wrong email address, or a spam filter has blocked the email. If you have not received your confirmation within 1 hour after placing your order or you have lost it, you have the following options:

  • Contact Copenhagen Air Experience A/S by mail on info@airexperience.dk or call tel +45 43999191 and let us know the time of ordering along with your name and email address and we will send you a new electronic confirmation.
After continuing you will receive flight booking confirmation on your e-mail address.